And I guess there’s really nothing like a drama with a loved one to remind you why we’re doing all this communication stuff in the first place.

I can give you all kinds of tips and techniques on how to be a more effective communicator. But the bottom line reason we learn and do all this is so we can love each other better. Right?  We want to learn how to act and speak and express ourselves in the best way so that the people in our lives feel loved.

Does that make sense to you?  Who in your life do you wish knew how much you loved them?  Do you communicate that love? What’s getting in the way of your truth? This morning I’m drawn to think of this…and here are the 2 main questions I’m asking myself.

1.  Is my style getting in the way of my message?  Yesterday I spoke about being a passive, aggressive or assertive communicator.  That message was straight from my heart.  You see,  I am really strong.  I come across as strong. I have to work hard to dial down from aggressive to assertive, and sometimes even assertive is too much.  And sometimes that ‘natural style’ is getting in the way of my message.

When I’m trying to talk with Amelia or Tom about something that I’m passionate about, (almost everything) I think I get too wound up and my words, tone, body all end up sending messages that actually shut them down.  Do you have that challenge?  Or do you go the other way, and you shut down when you get passionate?  I think both of these can be a challenge.  I have to remember, it’s not all about me…it’s about communicating well.  Because I LOVE THEM.

2.  Do I find ways to communicate love even when I’m stressed and busy and overwhelmed?  When I think of all the times I’ve thought of my telling my mother something and not texted her, or bragged about my sister and not called her, or even been angry with my dad and talked about him instead of talking with him, it makes my heart sad.  I’m supposed to be teaching this stuff!  Instead, I so often fail in the execution of the communication.

How about you?  Would it help your relationships if you were more intentional communicating your love to those in your life?  I want to take each opportunity to communicate love and not put it off until later.  Because, as I’m being so forcibly reminded today, there’s no guarantee of tomorrow, and I want to rest assured I’m communicating my love the best possible way every day.

So for now, thanks for following along this month as I’ve posted every day.  Whew.  31 Blog Posts in 31 days.  Definitely a new record for me.  I’ve learned some things along the way, so there will probably be a post about that in the future. (Not tomorrow!!)  I want you to know I appreciate each of you and how you have commented and encouraged me.  It’s meant more than you will ever know.  So here’s our take-away.  Let’s commit together to using powerful  communication to create positive relationships so that we can live purposeful lives.  I think we’ll all be glad we did.

This is Day 31 of 31 Days of Powerful Communication Skills for Women.  You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Does today’s discussion ring true with you?  Which post, of the past 31 days was your favorite?  Why?  Please leave your thoughts below.

The post Day 31 – Why Are We Working At This Stuff Anyway? (#31days) appeared first on Christy Largent.

Passive Communicator – “A reluctance and/or inability to confidently express what you think and feel.”

This person is quiet, shy and rarely says what they really think or feel.  They will keep their thoughts to themselves, often taken extreme amounts of time to think about what they will say before they say it.  They expect you to read their minds since they have limited body language and facial expressions.

My favorite story about passive communicators happened when I was speaking in Minot, North Dakota.  I had a group of 40 women in my “Powerful Communication Skills for Women” class.  The majority of them were of Scandinavian descent. (Internal processors and typically passive communicators.)  Throughout the day, I was getting basically no visible response from them.  I would say something funny and they would crack a slight smile or nod their heads.  As someone who gets their energy from other people, all day long I was giving myself pep talks, reminding myself that they were engaging on the inside, even if I couldn’t see much of a spark on the outside.  At the end of the day I was shaking hands at the door saying goodbye.  One after another of the women told me how much they loved the class.  One woman generously proclaimed, “This was the best class I’ve ever attended.”  “Oh, thank you,” I replied. “Yes,” she continued, “My favorite part was how you got us all so involved!”  Inside my head, I was screaming, “When? I missed it!”

That’s a funny story, but it illustrates the difficulty others can have with passive communicators.  Because passive communicators tend to keep everything inside, others can be at a loss to know their real feelings.  They are also very good at using passive aggressive manipulation to get what they want.  (I think passive-aggressive behavior is a post for another day.)

Aggressive Communicator – “Intimidates, demeans and degrades another person – behavior that results in a put-down, causing defensiveness and hurt.”

You’ve meet these aggressive communicators.  They are intent on getting their way and letting you know it.  The classic aggressive communicator can be found on the school yard – we call him a bully.  Or maybe she’s the one in your daughter’s peer group who is the dominate force.  She tells all the other girls what they should do and how they should do it.   An out of control aggressor uses their threat of anger to manipulate those around her.

The Aggressive Communicator uses their body language with their hands on their hips, their fingers pointing at you (while they shake their hand) and the scowl on their face to get their messages across.

Assertive Communicator:  “Confidently express what you think, feel and believe.  Standing up for your rights while respecting the rights of others.”  

You love these people.  They know what they want and they share it assertively.  When you finish a conversation with this assertive person, you feel great!  Encouraged and energized because you have been on the receiving end of healthy, life-affirming communication.

So, which kind of communicator are you?  By nature, most of us fall into either passive or aggressive.  Most of us have to learn how to be an assertive communicator.  It helps if your family of origin used good, healthy communication.  But even if they were too far on either end, you can learn to communicate assertively.

This month of October I’ve given you 30 specific ideas on how to be most effective with assertive communication.  I hope you will take these ideas and move yourself into the assertive category.  Your friends, family and co-workers will thank you and you’ll be empowered knowing you can use these tools to create a life of strong, active and relationship building communication.

This is Day 30 of 31 Days of Powerful Communication Skills for Women.  You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Which category do you fall into?  What challenges have you experienced with your own natural style?  How have you worked around your style to get better results?  I’d love to hear your stories and comments.  Please comment below.

The post Day 30 – Your Communication Style (#31days) appeared first on Christy Largent.

Choose Generosity.  J. Paul Getty was known for being the richest man in the world.  He was also known as one of the most stingy…even refusing to pay ransom when a grandson got kidnapped!  By the time he died in 1976 he had alienated all his children as well as his five former wives.  Contrast that with Dave Thomas of Wendy’s fame.  He was known for being generous of spirit with himself as well as his money.  Over his lifetime he gave away millions of dollars, as well as hours and hours of his time and passion in his interest of helping others.  He said, “Share your success and help others succeed.  Give everyone a piece of the pie.  If the pie’s not big enough, make a bigger pie.”  Which person would you like to model yourself after?  You get to choose.  Choose generosity.

Value People.  Think of what you love.  Your home, car, boat, jewelry.  I’ll bet you spend time and money maintaining these items.  What about the people you value?  Why is it so easy to pursue the things we love instead of the people we love?  (I actually think the answer to that is a whole different blog post!)  Find ways to value people.  The best and simplest is to listen to them.  Spend time with them.  Help them feel heard.  I was listening to a podcast recently and the speaker challenged us to “add energy” in our every encounter.  When you leave someone, is their energy higher or lower?  You can be an energy giver or taker.  You get to choose.  Choose — every day in every way I will add value to others.

Do It Every Day.  “Do all the good you can, to all the people you can, in all the ways you can as long as you can.”  D.L. Moody.  Don’t wait for your income or circumstances to change – just begin!  Science is now showing how our behavior impacts our mind.  Living generously will make us generous people.  Dr. Martin Luther King Jr. said, “Life’s most persistent and urgent question is, “what are we doing for others?”  Choose to act every day.

My friend Amy Sullivan, has written a wonderful book to help you teach generosity to yourself and your kids.  You can find it here.  The title, When More is Not Enough – How to Stop Giving Your Kids What They Want and Give Them What They Need really says it all. Tons of creative ideas are found here. Additionally, my friend Courtney DeFeo has a terrific program she created called “Light ‘Em Up”. Check it out here.  Designed to be done with your kids, it’s a great way to teach by doing.  Oh, and it’s fun!

In closing, let me leave you with a thought from Ann Voskamp, “When someone stops doing nothing, and just starts doing something, this is what starts to change everything.”  Today is your day.  Start.

This is Day 29 of 31 Days of Powerful Communication Skills for Women. (And my birthday!)  You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Is it difficult for you to be generous?  How do you motivate yourself to choose generosity?

The post Day 29 – Live Generously (#31days) appeared first on Christy Largent.

When Receiving Feedback:

Ask for clarification.  What’s your response when your boss says, “You don’t seem to care much bout your job these days.” Do you get defensive and react or do you take a deep breath and ask for clarification like this…”What am I doing that gives you that impression?”  Asking for clarification is a good way to slow down the conversation and get it headed in a more productive direction.

Ask for specifics.  When your coworkers says, “You’re really trying to get on the bosses good side,” rather than reacting with a sarcastic or cutting response, just turn it around and ask, “Oh, what makes you say that?”  You’ll shut her negativity down without engaging in any of your own.

Respond don’t react.  Sometimes people give us feedback that we weren’t expecting.  When you give yourself space to respond, you’re setting yourself up for success.  A sentence like “I’d like to think about what you just said and get back with you about it later this afternoon,” is perfectly acceptable and preferable to an angry reaction.  You dictate how you will engage with someone.  Don’t give your power away to them.

Expect the positive.  One time I was speaking to a group of trucking executives in Montana.  Throughout the day I noticed one man in the front row who seemed to visibly disagree with everything I said.  During one interactive time, I asked, “What is it? You obviously don’t agree with me.”  “Oh no!” he exclaimed, “I was just thinking how much I agree with you and that you were hitting on everything that was going wrong with my company.  I’ve been thinking of all the ways I could fix the problems.”  Oh my.  I had completely mis-read his body language and because I had been expecting the worst (based on what I saw) I was expecting a negative response.  What a great lesson.  Look for, and expect the best.  Most of the time, it’s out there, just waiting for you to discover it.

Give grace.  Sometimes people spout off without thinking, giving you feedback that should have much more prudently gone unspoken.  If that happens to you, I’d encourage you to just skip it and forget it.  Life is too short to nurse grudges against people who have said ugly things to you.  Just this morning I had to give myself this very advice as one of my clients spoke extremely rudely and aggressively to me.  My feelings were hurt.  And then I remembered that I could give him grace and just let it go.  All of us have some days that are better than others.  By giving grace you allow others the freedom for a not-so-perfect day…and who knows, maybe next time you’ll be the one on the receiving end of the grace-giving.

This is Day 28 of 31 Days of Powerful Communication Skills for Women. (And my birthday!)  You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question: How are you at accepting feedback?  Is it easy for you or do you, (like I), get defensive? And can you share a story when you received grace from someone?  I’d love to hear your stories.  Please leave your comments below.

The post Day 28 – How to Say It — Receiving Feedback (#31days) appeared first on Christy Largent.

Communicating what you really think or feel is part of everyday life.  Doing it with finesse and tact is a skill you can learn to master. Giving and receiving feedback is an especially important art of communication.  Today we will talk about giving feedback and tomorrow about receiving feedback.

When you are Giving Feedback:

Be Specific:  When someone is having difficulty with getting their work turned in on time, say, “I’ve noticed that in February, March and April your reports were turned in two days late each month.”  Not, “So, looks like you’re really busy these days.”  The first was specific about the real issue, while the second left the listener wondering what you’re really saying.

Avoid Assumptions:  When you make an assumption like, “I know you probably don’t like discussing this issue, but…” it puts people on the defensive.  When we assume, we’re taking upon ourselves the projected thoughts of another.  Many times we’re way off base! Who really knows the mind of another?  Instead, say, ‘I would like to discuss our report schedule.  Do you have time now or later in the afternoon?”  This gets the conversation going on an even, unbiased note.

Avoid Generalities:  The minute you say, “Everyone knows you’re always late to meetings,” not only does the person become defensive, but you’ve set yourself up to be disagreed with from the beginning of the conversation.  After all, who among us is “always” or “never” anything?  Keep yourself focused on solutions by being specific and targeted in your discussion.

Focus on the Problem, not the Person:  Our tendency is to personalize issues.  When I complain about Betty being selfish and uncommitted to the team because she’s always late coming back from her breaks – I’m not only making an assumption and generalization, I’m also targeting Betty with my words, not focusing on her behavior.  When I focus on the problem – that is that other team members can’t take their breaks when Betty is late returning from her break – the focus keeps me from getting personal and/or attacking Betty.  This helps the conversation stay in productive territory.  Remember, when I target the behavior, then I can ask for that behavior to change for the better.

So, the next time you have to give feedback, I hope you remember these suggestions so that your conversation is productive, encouraging and keeping you on the path of creating positive connections and helping you be purposeful in living.

This is Day 27 of 31 Days of Powerful Communication Skills for Women. (And my birthday!)  You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Do you ever have trouble staying specific and focusing on the problem, not the person?  Do you find it easy to get personal?  I’d love to hear your stories, just comment below.

The post Day 27 – How to Say It…Giving Feedback (#31days) appeared first on Christy Largent.

Yet when I think over what makes a life truly well lived, I realize it all boils down to how well we get along, engage with and yes, even love our family and friends.  Therefore, following is an acrostic with my suggestions for how to really communicate LOVE.

Laughter:  Giggle, chuckle, guffaw…laugh until you cry!  Tell funny stories from your past; remembering how Great Aunt Georgina “fell asleep” in the mashed potatoes when you were just 6-years-old, is fun for everyone (except Great Aunt Georgina of course!).  Pull out old photo albums and laugh at how dorky you looked in 7th grade. Watch Planes, Trains and Automobiles, that’s a movie guaranteed to tickle your funny bone.  Families and friends who laugh together…have fun!  Laughter is the best medicine and does your heart good.  (Trite but true.) And of course, remember that when the dog rolls in the newly planted flower bed, your daughter spills honey all over your freshly cleaned floors and you sew the costume inside out and backwards 1 hour before the party starts, these incidents will be fodder for family laughs for years to come.  Laughing together communicates love.

Other Focus:  A wise teacher told me long ago that true Joy comes when you put others before yourself.  I would encourage you to try this.  Let go of focusing on what you want and re-focus on what others need.  When I focus on me, me, me, I become discontent, disappointed and depressed.  Comparing my insides to some else’s outsides just makes it worse.  But when I let go of myself, focus  on others and how I can impact them in a positive way, my whole paradigm shifts!  Focusing on others communicates love.

(I must include a whole paragraph of warning to the ‘O’ suggestion.  Oftentimes I see mothers get so wrapped up in their kid’s and husband’s needs they ignore their own.  Please don’t do this!  What I’m suggesting is a healthy balance.  Focus not only on your family and not only on yourself…but a balance.  Make sure each day has a little of both.  In the mother’s life, it’s a tricky balance of both isn’t it?  Please remember that sometimes serving yourself is the best way to serve others.)

Vorgiveness…err…Forgiveness: Please let go of that baggage that’s holding you back.  Your anger and resentment are only hurting yourself.  In the words Frozen made famous…Let it Go!  There is a scene in the movie “The Piano” where Holly Hunter is being pulled to a watery grave by tangled ties holding her to a piano plummeting to the bottom of the ocean.  It isn’t until she decides to break free (let go) of the heavy ropes and unburden herself from the weight of the piano that she is able to kick her way up through the water to the life-giving air at the surface.  The next time you are tempted to hold on to that resentment, I urge you to let go instead and communicate love.

Expect the Best:  What you are looking for is looking for you.  We have a joke in my family that I get all the green lights and my husband gets all the red lights.  I’m sure, it’s statistically the same, but our perception of who gets what is definitely affected by our outlook.  I celebrate my (expected) greens while my husband suffers through his (expected) reds.  I wonder which you would rather experience?  When you expect fighting, animosity and negativity, that’s exactly what you will find.  Expect the best and you will communicate love.

This is Day 26 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Questions:  So how about it?  Today can you communicate L.O.V.E. by implementing some of these ideas?  I’d love to hear your stories.  Just leave your comments below.

The post Day 26 – Communicating L.O.V.E. (#31days) appeared first on Christy Largent.

Tiger Woods was once asked by a fan to demonstrate how to hit the ball out of a sand trap.  Tiger refused, saying he never practiced the wrong shot – only the right ones.  I am often asked how to get good at public speaking.  My answer is always “Practice the right shot.”  And the right shot for speakers and communicators is Toastmasters.

Let me give you some background on this amazing organization and then share with you how to connect with a local club.  Toastmasters began in California in 1924.  Today it is an international non-profit organization boasting over 313,000 members in more than 14,650 clubs located in 126 countries.  The one commonality of members is that each is committed to becoming a more effective communicator.  The Toastmaster organization supports this common goal by providing a venue for members to hone their communication and leadership skills.

My own experience with Toastmasters was so positive I became a life-long advocate.  Never have I been involved in a group as uplifting and positive towards each other.  Good communication is not just about talking, it’s about learning how to actively listen, respond and how to give good, productive feedback.  By participating in the weekly meetings, you will learn how to do all of this and more.

My favorite story is about “Larry.”  My first visit to our local club was about week 3 for him.  A part of each club meeting is a section called “Table Topics” when attendees are asked to stand up and speak impromptu for 60 seconds on a given topic.  Poor Larry was so scared and nervous and freaked out when it was his turn, he stood, hands glued tightly to the back of the chair, chin tucked firmly upon his chest and whispered, stumbling and stuttering through his speech topping out at about 45 seconds of torture.  I hurt for him!

Fast forward 12 months.  This time when Table Topics was called,  Larry stood confidently.  He looked around the room as he spoke.  He used humor.  He used voice inflection.  His impromptu speech sounded like it had been planned and fine tuned for weeks.  He not only nailed that activity, but he won the weekly award for best Table Topic!  Talk about a turn around!  That’s what Toastmasters does for you.

That’s why, if you are serious about becoming a Master Communicator you need to get yourself to local Toastmasters club, join, and start reaping the benefits of this connection.  On a side note…each club has it’s own “flavor.”  So if you don’t feel comfortable at the first club you visit, find another and go visit it.  Even the smallest of communities usually have several clubs to choose from, so you’re sure to find one that’s a fit for you.  Here’s a link to help you find a local club.

This is Day 25 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Have you ever visited a Toastmasters club? What was your experience? What other way to practice has been helpful for you? I’d love to hear your stories! Just leave a comment below.

The post Day 25 – Becoming A Master Communicator (#31days) appeared first on Christy Largent.

It’s not what you say, it’s how you say it.  Your tone, facial expressions, and body language all play a huge part in your communication (93% to be exact.)  You may say, “Yes honey, I’d love to go to your office party with you.” but your mate knows you’re not telling the truth because your rolling eyes, crossed arms and sarcastic tone scream, “Of course I don’t want to go be with all your stupid co-workers for my one precious evening home this week!”  Just be honest and match your non-verbal to your words for positive, effective communication.

Actions speak louder than words.  If your manager asks you to do a project, and you say “Sure, I’ll do it,” but somehow you never get around to actually doing it…be careful.  Your actions (not doing the work) are speaking much louder than your words.  You may think you’re just keeping the peace and avoiding conflict, but be sure your actions will be the ultimate test in the end.  Make sure your words and actions match.

If you can’t say something nice, don’t say anything at all.  Saying ugly, negative things about people or situations does nobody any good, it just makes those around you uncomfortable.  Make sure when you add a comment or idea that it is positive.  A nice comment that benefits others. I loved being around my mother-in-law Shirley.  She was consistently positive and in fact, at her memorial service, more than one person agreed with me that we never heard her say a negative word about anybody.  Now that’s a testimony!  I can only strive to be more like her.

Only give advice when asked.  I’ve covered this extensively on Day 11 and Day 12 when I talked about giving unsolicited advice.  If you need a refresher be sure to read those.  But I wanted to remind you in this list how important it is to keep your opinions to yourself if you want to build relationships and not walls.  I know it’s tempting to tell your 15-year-old nephew that his permed, green, mop of hair is unattractive, but believe me, unless he asks for your input, he doesn’t care what you think, and if you mention it, you will only succeed in building a barrier between the two of you.  You never know when he will want someone to help him get it cut and re-dyed a nice red or something – and if you have built a wall instead of a relationship, you’ll miss out.  No unsolicited advice!

Enjoy every moment as you build relationships remembering this handy list of ideas.  And be sure to thank your Mother for her wisdom as well.

This is Day 24 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Which of these suggestions do you consistently follow?  Which is the hardest for you to follow? I’d love to hear your stories.  Please leave your comments below.

The post Day 24 – Mama Knows Best (#31days) appeared first on Christy Largent.

Like – Are you a likable person?  What is that intangible that makes you like someone else?  I think it’s the magic of interest in others.  When you are around someone who is genuinely interested in you, you can’t help liking them.  Their focus on you makes you feel good, and when you feel good, you’re more likely to overlook minor irritants and like them back.

When I think of the people I really like, and want to know more, they are invariably people who are actually interested in me.  And how do I know that?  They ask questions.  They listen when I answer them.  They remember things about me and what is important to me.  How are you doing?  When was the last time you became more likable by asking thoughtful, interested questions?  Why not start today?

Trust –  Are you trustworthy?  Do people know they can count on you no matter what?  Trust is hard to build and very easy to lose.  I know some people are slower to build trust than others, but the hard, cold fact is that nobody will take you seriously unless they can trust you.  They need to know you will be ethical and do what you say you will do.  Ouch.

My guess is most of us could improve in this area.  Circumstances affect our behavior and sometimes we don’t follow-through, or we allow ourselves to move in the shade of gray…hmmm.  When others trust you, they have the gold standard to count on – and you have the privilege of being heard authentically when you communicate.

Know, Like, Trust.  Three cornerstones for effective communication you can begin working on right now.  If you are serious about building positive connections and living a purposeful life, you will want to think about and start putting into practice the skills of being known, likable and trustworthy.

Another excellent resource if you are struggling with this idea, is the book Little Black Book of Connections: 6.5 Assets for Networking Your Way to Rich Relationships by Jeffrey Gotomer. I love this book! It’s fun and easy to read and most importantly, it’s full of practical, actionable things you can do immediately to build connections.  I think you’ll like it too if you’re looking for more help in this area.  Can’t wait to hear your results!

This is Day 23 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  What do the people you know, like and trust have in common?  Can you name what element about them allows and encourages you to be in relationship with them?  I’d love to hear your stories.  Please leave your comments below.

The post Day 23 – Know, Like and Trust Part 2 (#31days) appeared first on Christy Largent.

Know – How do you get to know others and get them to know you?  The simplest answer is to be friendly.  When you’re in a new place, stick out your hand to someone you don’t know, smile and say, “Hi, I’m (fill in your name).  This simple gesture opens the door to conversation, and soon you’ll have a new connection.  My college friend, George, reminds me that the very first time he ever met me was in our Speech 101 class when we were both 19.  What he noticed was that I was “working the room”, sticking out my hand, smiling and saying, “Hi, I’m Christy,” as I met all my new “friends.”  Years later, he came to one of my day-long seminars and he just started laughing.  “Christy,” he chuckled, you’re still working the room.”  I smiled at him and said, “Yes, and still meeting lots of new friends!”

At work, everyone already knows you, but hat doesn’t mean you should stop being friendly.  I’e been in workplaces where the employees don’t even acknowledge each other.  There’s no eye contact and rarely a smile.  Needless to say, because they engage with each other solely when required, there’s minimal relationship building and what’s left is a building of strangers who work together only when absolutely required.  I contend, if they were to take some time to get to know each other, their communication and their lives would  be enriched in ways unimagined.

Oftentimes, people tell me they don’t know what to talk about.  So I’m going to recommend a favorite book that will help you with this challenge. It’s a classic and was originally published in 1936!  But like all classics, it’s as fresh today as if it were written yesterday.  It’s called How to Win Friends & Influence People and I’m sure you know it’s author, Dale Carnegie.  You may have heard that this book is full of tricky techniques to manipulate others into relationship with you.  But I found just the opposite.  Instead, it’s all about how YOU can be a true friend to others.  The magical outcome is that when you’re a friend to others, others become your friend as well.  I highly recommend this book!

Tomorrow we’ll talk about the other 2 parts of this discussion – how to build relationship so that people like and trust you.  Until then, don’t forget to be friendly!

This is Day 22 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Do you find it easy to be friendly, or do you have to work at this?  What tips have you tried that makes it easier to stick out your hand and smile?  I’d love to hear your stories below!

The post Day 22 – Know, Like and Trust Part 1 (#31days) appeared first on Christy Largent.

Remember the magic words

• “Please”
• “Thank you”
• “You’re Welcome”
• When someone sneezes – offer “Bless You,” and then pass them a tissue
• When you pass someone in the hallway, say “excuse me”

These simple kindnesses will sweeten things up in no time.

Respond to voice mails and emails in a timely manner

I was listening to old voice mails earlier tho sweet and almost had a heart attack when I heard a message left 6 weeks ago – to which I had failed to respond! Arghhhh!!!  Have you noticed how easy it is to be rude in this technological world?  Let’s all be polite and respond promptly.  If you have forgotten to respond, pick up the phone and call the person immediately to rectify as best as you can.  Using Facebook, twitter, email, text messaging and cell phones properly can help you stay connected and communicating.  Be sure to use them thoughtfully.

Send notes in the mail

Thank you notes.  Congratulation notes. Thinking of You notes.  These all work really well.  My second job out of college (after leaving Capitol Hill) was as a Realtor.  (Of course, one listing and one sale in one year does not a realtor make – I waited tables to pay my bills.) But one lasting lesson I learned during that time was from my manager.  He suggested I get in the habit of looking for articles of interest to my clients – then clip them and send them on with a little note.  I did implement this idea, and have continued it to this day.

I do love it when I receive a little note – don’t you?  This week, you can be the one to brighten someone’s day with a well written note.

Lose the Profanity

When I was doing Improv Comedy, I quickly learned that getting fast and easy laughs with off-color language and innuendo was never the better choice.  It wasn’t the potty humor that lasted, instead it was the richer, more difficult comedy combinations that left the audience sated and replete from deep, tummy busting laughter.  Elevate your environment by eliminating the profanity and using better language.

So, put Mama’s words into action.  I’ll look forward to hearing about your sweetened environments.

This is Day 21 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  What’s your favorite “honey” to use?  When have you experienced the “honey” of others and how has it affected you?  Please leave your comments below.

The post Day 21 – Pass the Honey Please (#31days) appeared first on Christy Largent.

Consider these two requests you might hear from a coworker; “Debbie, I know you’re really, really busy and have a lot on your plate, but if it’s not too much trouble, and if you could maybe find the time, I could really use your help with this project if you think you might, maybe, be able to squeeze it into your crazy busy schedule.”  Alternatively; “Debbie, do you have 5 minutes? I would appreciate your input on this project.”  Which request would you be most inclined to answer in the affirmative?  Obviously, the second.  It’s to the point, respectful and clear.

Many times, people think they are just being “nice” when they are actually unnecessarily using padded words and phrases that irritate, annoy and reduce the impact of their comment or request.  Padded word and phrases have their appropriate uses – ask anyone married more than a year and they will agree to that – but in the workplace and as a communication rule – you will sabotage yourself if you routinely pad your words.  You will be perceived as being insecure, indecisive and interestingly enough, even as a manipulator.

So, how do you stop padding?  First, you want to edit your comments.  If the word or phrase doesn’t add value, omit it.  Secondly, make sure you’re choosing the most accurate words to convey your message.  I suggest you even consider using power words and phrases.  Consider the following lists of phrases and make note of those that seem familiar…

Words to lose:

• “If it’s not too much trouble…”
• “I know you’re really busy, but…”
• “I really hate to bother you, but…”
• “You probably don’t know the answer to this, but…”
• “I’m only the assistant, but I think…”
• “I know I’m the new person here, but…”
• “This is probably the wrong answer, but…”
• “It’s only my opinion, but…”

Words to use:  Power Phrases

• “I would like you to…”
• “Please finish this by…”
• “It would help me if you would…”
• “I suggest we…”
• “My experience has shown…”
• “Past practice indicates…”
• “The research points towards…”

And I’m sure you can add many more.  Now that you’re aware of the negative impact of padded words and phrases, I challenge you to be proactive in adding power phrases to your vocabulary.  You’ll be happy to watch your communication quotient soar.

This is Day 20 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Which padded words do you find yourself using?  What can you use that will be more effective?  I’d love to hear your answers – just comment below.

The post Day 20 – Power Phrases (#31days) appeared first on Christy Largent.

This is Day 19 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

The post Day 19 – Shine (#31days) appeared first on Christy Largent.

I gave you an example of a dialogue with Tara yesterday.  Today I’m going to give you a fresh dialogue along with some guidelines to follow when having that difficult conversation.

1.  Be honest with yourself.  When someone is difficult, check in with yourself and ask, what is the real issue here?  For example, if Mary made a sarcastic comment in front of your team about the way you’re handling this month’s project, your first reaction might be anger.  But when you check in and are really honest, you’ll recognize that it was embarrassment and awkwardness you were experiencing in the moment.  Additionally, when you were “put down” in front of your team, you could be worried it could potentially minimize your authority as well.

2.  Be willing to be authentically transparent.  Tell Mary the way her behavior affected you.  You don’t have to go into a huge long explanation here – and be careful NOT to insert judgements or generalities here.  Don’t say – “Mary, you were a real jerk when you made that nasty comment about my work in front of my team this morning.”  That’s NOT what we’re looking for!  Instead, say “Mary, when you criticized my work in front of my team this morning I was really uncomfortable.”

3.  Tell her what you want her to do.  Sometimes I’ll hear people tell the difficult person they didn’t appreciate the difficult behavior and then stop the conversation.  Frankly, that does no good at all because most difficult people don’t even get that their behavior is a problem!  You must be specific and tell them what you want them to do.  “Mary, in the future, when you have feedback on my work, I would appreciate it if you would tell me privately.”  Short, specific and without judgements should do the trick.

This conversation may seem hard to do. But rest assured if you do not confront the difficult behavior it will continue.  Remember, that which is rewarded is repeated.  When you ignore their behavior it’s a way of rewarding their behavior.  Be sure to draw your own firm assertive lines so you don’t let the difficult people get the best of you.

I hope this mini-series on difficult people has been helpful.  I’ve enjoyed reminding myself of what works when I get confronted with behavior that’s upsetting to me.  I hope you will incorporate these ideas along with me, and let’s see our relationships blossom!

This is Day 18 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Which of these suggestions have been most helpful to you?  Which can you implement? I’d love to hear your feedback.  Just leave your comments below.

The post Day 18 – Difficult People – Strategies and Solutions Part 3 (#31days) appeared first on Christy Largent.

In answer to my opening question, “Why are you here today?” an older man in the back row raised his hand.  As I called on “Bud”, I took a quick inventory.  I noticed the deeply etched lines of discontent framing his down-turned mouth.  His oversized hands were rough and callused and the wrinkles in his khaki work shirt mirrored those scored across his timeworn face.  As he stood, he placed his hands on his hips, thrust out his chest and loudly proclaimed, “Well, I’m the difficult person, and I’m here today to find out what you’re teaching, so when the people I work with try it on me, it won’t work!”  Hmmm….at least he was honest!

Does “Bud” sound familiar to you?  Difficult People.  Over the next few days I’m going to give you some suggestions for dealing effectively with them.  I’m going to help you bring out the best in  yourself first, then them, and even help you diffuse difficult interactions no matter who’s at fault.  Let’s get started with a few questions.

When you encounter a difficult situation with a difficult person, ask:

1.  Will this matter 5 years from now?  How often have you reacted to something in the moment only to realize later that it really didn’t matter in the big scheme of things?  Yet your reaction left disrupted relationships and hurt feelings.  Before you react, stop.  Take a deep breath and ask yourself this perspective reminding question.

2.  Who is getting the power here?  Sometimes, believe it or not, these difficult people just want to throw the behavior, words, attitude out there to see how we react.  (Interestingly, it’s the same thing my 10 year old does when she wants to see me jump!)  When I take the bait, I’m giving them what they want.  How about recognizing my reaction really gives them the power. Instead, let’s stop, and…

3.  How Can I Respond with the unexpected?  When I was verbally accosted at the gas pump last week by the oversized 40-year-old-surfer-dude on his way to the lake, I just laughed.  Based on his aggressive words, I’m sure he was looking for an argument.  But the whole situation was so ridiculous, laughter was my only possible response.  It stopped his aggression and I was left feeling slightly bemused rather than depleted by the incident.

Interestingly, these questions and behaviors are much easier to do with people you don’t know.  I think that’s because we’re so much more invested and connected with those in our close circle.  It’s that double whammy – we do what we don’t want to with those closest to our hearts!

So try these ideas out on your family and co-workers and see what happens.  I’ll love to hear your feedback.  Check back tomorrow for another set of strategies for dealing with difficult people.

P.S. Happy Birthday Dad!  75 Years Young.  And through the years when I’ve sometimes been the difficult person, you keep on being the most awesome Dad.  I love you!

This is Day 16 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Which of these are you interested in trying?  Please leave your comments below.

The post Day 16 – Difficult People – Strategies & Solutions (#31days) appeared first on Christy Largent.

1. Will this matter 5 years from now?
2. Who is getting the power here?
3. How can I respond with the unexpected?

By asking these questions, you will remind yourself to respond, not react when engaging with the difficult person.  Now, let’s take a look at our actual conversations.

Have you noticed that sometimes a person becomes difficult in reacting to something you innocently said to them?  Well, following are a few key ideas you can employ to make sure your communication is assertive without inducing defensiveness and anger.

1.  Focus on the problem, not the person.  For example, you co-worker Tara is consistently tardy to work 3 of 5 mornings a week.  Her absence creates problems for you because when she’s not there, you have to handle her work load as well as your own.  Your tendency may be to focus on how irresponsible and lazy and self-absorbed you think Tara is by her chronic tardiness.  Instead, refocus and target the real problem here – don’t make a judgement about her – just focus on her behavior and how it is affecting you.  That way, when you talk with her about her behavior, you won’t be accusatory, you’ll just be able to focus on the facts of her behavior.

2.  Avoid absolutes and generalities.  Always, never, everyone, nobody, nothing, ever.  Do those words sound familiar to you?  Many of us are quick to assign an absolute and/or generality to a problem – like “Tara is always late.” or how about “Everyone knows you don’t really care about your job.”  These statements are most likely incorrect since few of us are always or never anything!  They are also general – and will not help solve the situation.  Stay specifically focused on the problem rather than create a defense response by throwing out glittering generalities and aggressive absolutes.

3.  Get specific.  Target the exact behavior that is bothering you.  For example, instead of saying to Tara, “You’re always late!”, begin your discussion by saying “Yesterday, when you were 10 minutes late to work…”  By getting specific about what you are talking about, and letting them know precisely what you are having trouble with, then you keep the discussion on track and targeted.  The more specific the better.

4.  Clearly state the specifics and then tell them what you would like to see them change.  For example, your conversation with Tara might begin like this; “Tara, when you were 10 minutes late to work 3 times last week I feel really frustrated. I have have to cover my work as well as your own.  I would appreciate it if you could be on time for work, or make arrangements for someone else to cover your duties until you arrive.”  Notice how specific that was?  It had complete facts as well as what I wanted her to do differently.

There’s so much we can talk about when it comes to clear, assertive communication to use especially when dealing with difficult people.  I’m out of room for today, but tomorrow I’m going to give you a few more ideas.  I’m so glad we’re only 1/2 way through the month!  There’s so much more good stuff left to discuss!

This is Day 17 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Do you have trouble staying specific?  What do you do to keep from using generalities and assumptions?  Please leave your comments below.

The post Day 17 – Difficult People – Strategies and Solutions Part 2 (#31days) appeared first on Christy Largent.

2.  The Priority No.  This is the one you use with your boss.  When she comes running to you and asks you to drop what you’re doing and get to work immediately on this newer, higher priority project, here’s what you do.  Calmly pull out your list of priorities (discussed with and approved by your boss at the beginning of the current week), and ask her which of these other, prioritized items, she would like you to take off the list so that you can add her new priority project.

This little ploy will remind your boss that you are working off a priority list, and will either cause her to a) go find someone else to do the job – someone who is not working off a priority list, or b) re-think and re-assign the planned-on projects.  Either way, you in a good spot because you’re sticking to the projects as planned, and you won’t get penalized later for not finishing your priority list.

The one thing the Priority No requires is…yes, you guessed it…Priorities!  Even if you work in an environment where priorities are not discussed – or things are unorganized and randomly worked on, you personally, need priorities.  Take this opportunity to review what you are doing and make sure you are on track to reach your goals.  In order to reach your goals, my guess is that you’ll need to set priorities.  I love this method of saying no because it always pulls me back to what’s really important.  Now, I just have to remember to use it!

3.  The Full Plate No.  This is the one you use with your friends and co-workers when they want to rope you into another “good cause” for which you really don’t have time.  For example, for the past 5 years you have enjoyed organizing the office holiday party. This year, however, you have begun taking night classes and you are too overloaded to organize the party.  So, when they ask you about organizing the party again this year, you simply say, “Thank you for asking, however, my plate is really full right now, I’m going to have to pass on organizing the party this year.”

Notice how simple this is!  No long list of reasons or excuses, just a simple “no thank you.”  It’s a clean and simple get-away, and leaves everyone feeling positive.  This Full Plate No leaves you feeling empowered as you draw clear boundaries, and leaves the other person impressed you were able to clearly express your desires.

If saying No is a difficult area for you, I want to recommend a fabulous book by Lysa TerKeurst called The Best Yes: Making Wise Decisions in the Midst of Endless Demands. This is a terrific, practical, best seller by one of my favorite women.  Lysa dives deeply into this topic and give you practical strategies you can put in place to make sure you are living out The Best Yes!

This is Day 15 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

I hope you’ve enjoyed these techniques to help you say No.  I’d love to hear your experience.  Please leave your comments below.

The post Day 15 – 3 Ways to Say NO, Nicely. Part 2 (#31days) appeared first on Christy Largent.

Do you have trouble saying the ‘N’ word?  Do you find that because you can’t say NO, you end up involved in all sorts of things you don’t really want to do?  Or are you one of those people who has no difficulty saying No.  So much so, that people perceive you as self-centered and not a team player?  If you can relate, read on.

Following is the first of 3 ways to say No.  Using these ideas will help you build relationships rather than put a strain on them, while still making sure you end up doing only, and exactly, what you want to do.

1.  The 3×5 No.  Use this with someone you supervise, including your teenager!  Here’s an example from home.  You can take it and extrapolate it out for the office or whatever your situation.

Your daughter comes to you and says, “Mother, I have to get this $300.00 purse, and I have to get it now!”  Now you know that a $300 purse is not in the budget no way, no how, but you don’t want to say “NO!” again.  (Or if you are like I am, say “Are you out of your cotton-pickin’ mind?”) Ahem…

Instead, here’s how you handle it.  “Sweetheart,” you reply, “I want you to have this beautiful purse.  It’s gorgeous and stylish and I can see exactly why you want it.  My problem is that a $300 purse for you is not in our family budget.  Here’s what I would like you to do.  Take this 3×5 card.” (Hand it to her.)  “On one side you can write $300.00 purse and on the other side, I want you to list all the ways you can think of to pay for this $300.00 purse.  When the card is full of ideas, I want you to bring it back to me and we can discuss the options.”

The amazing thing about this method is how creative people can be when they really want something.  Your daughter will come up with all sorts of terrific ideas you would have never thought of ~ and because it’s her idea, she can’t complain about it later.  You will want to try this with your employee the next time they get negative about your solution to a problem.  Ask them to come up with alternatives and watch the positive energy rise.  Reminder — don’t use this one with your boss! 

This 3×5 No is a very empowering way to teach problem solving skills.  It’s also a great way to keep the environment positive and pro-active.  Check back for the next post when I’ll give you 2 more powerful suggestions.  Now, excuse me please, I have a call to make.  There’s a committee I’ve got to go extricate myself from…

This is Day 14 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Do you have difficulty saying No? I’d love to hear your experience. Just leave a comment below.

The post Day 14 – 3 Ways to Say NO, Nicely. Part 1 (#31days) appeared first on Christy Largent.

Have you heard any of these phrases lately?  Negative, energy sucking, relationship tearing, and motivation zapping phrases seem to be all the vogue.  And it’s kind of hard not to be negative when you read the paper, listen to the radio and watch the news.  Holy cow!  Have things in this world ever been worse?

I’m going to suggest 3 simple ideas to keep you from letting that negativity bug get you down.  They are simple.  But they work.  Let’s take a closer look.

1.  Commit to yourself not to be one of the negative ones in your environment.  This is easier said than done, but “NO NEGATIVE” should be your internal command.  When you’re tempted to chime in to a negative discussion or make a negative comment, remind yourself of your commitment.  You can either say nothing or better yet, reframe it so you have something positive to say.

2.  Determine you will look for the good in every situation.  It’s amazing how this small choice can change your outcomes.  I think my Dad is a great example of someone who finds the good in every situation.  In 2003 he was diagnosed with stage 2 colon cancer.  Surgery removed all the cancer, but his physicians recommended chemotherapy.  As he was sitting in his home office on the morning of his first treatment, my Mother asked if she could do anything to help him get ready.  With a bright voice and shiny eyes, my Dad replied, “I don’t think so.  I’ve got the new Clive Cussler book I’ve been wanting to read and the brand new Straight Ahead Big Band CD I’ve been wanting to listen to.  You know, I’ve never done anything like this before.  I think this could be kind of fun!”

Yes, that’s right, FUN.  Wow!  What an attitude.  Before you say, how ridiculous to be so positive and light hearted about something so serious, stop a minute and think.  No matter the outcome, wouldn’t it make your time pass more enjoyably if you had a positive outlook rather than a negative one?  And study after study shows the importance of a positive outlook on outcomes.  Interestingly enough, today my Dad is a fit, healthy 75.  Better than before and cancer free.  I’m thankful.

I know many people do have negative outcomes even with a positive outlook.  I have a friend who just lost her father to cancer, and I don’t know of anyone who had a more positive spirit and deeply felt faith.  Bad things happen. But the idea here is to look for the good no matter how bad the situation.  It will benefit you and others.  And who knows, it might even positively affect your outcome.

3.  Get back on the positive wagon.  We all succumb to negativity at one time or another.  So the real success comes in recommitting yourself to a positive outlook so you can have a life of joy.  If there’s a deeper problem and you find yourself living in negativity, I’d encourage you to get to a health care provider ASAP so you can get some help climbing out of the pit.  Go for a walk, listen to some favorite music, jump on the trampoline with your kids.  Do what you can to jump back on that wagon.  Life is too short to spend it bound in negativity.

This is Day 13 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

I hope these will help you when you find yourself tempted to get negative.  Question:  How do you overcome negativity? I’d love to hear your comments – just leave them below.

The post Day 13 – How to Squash the Negativity Bug (#31days) appeared first on Christy Largent.

Here’s where it gets a bit tricky.  Ask yourself this.  What if trimming the bushes was one of the biggest thrills in your husband’s life?  Do you still have the right?

And what if each time he trimmed the bushes, they died.  Yes, that’s right. Dead. Brown. Kaput. As in, you have to pull them out and start over.  Do you still have the right?  Yes! (By the way, if it gets this bad, you must transition from mere unsolicited advice to a full blown strategy of assertive dialogue – but that’s another column.)

So, even, and especially when you have the right, before you open your mouth, ask yourself, “Is it in the best interest of the relationship for me to give this unsolicited advice?”  If not, then keep quiet.

I can’t emphasize this technique enough.  If they don’t ask, don’t tell.  Shhhh.  Bite your tongue. Hum a tune.  Try anything you can to stay silent and keep from transmitting the disease!

I admit this is a “hot button” topic for me.  In fact, let me be authentic with you and make a confession…I’m in recovery.  That’s right, I’m a recovering unsolicited advice giver.  I grew up in a family where we felt compelled with a moral obligation to pass on our wisdom to anyone we saw doing something differently (i.e., not our way) than we thought it should be done.  This propensity to participate in the plague has caused me untold misery and compounded problems – all because I never realized the destruction I was sowing.  You’ll be relieved to know I am in recovery, the cure is working, and I”m well on my way to a total healing.

But back to you.  What stage are you in?  Denial? Are you carrying the plague with you – bringing irritation and alienation to everyone you come in contact with?  Or are you willing to start and work the steps of recovery by resolving to practice the cure?

Remember, before you speak up, ask yourself these 2 questions:

1.  What gives me the right?

and then,

2.  Even if I have the right, is it in the best interest of the relationship?

There’s no easy answer here, and if you struggle with this I suggest you give these steps a try.  I know from experience, it’s so much more rewarding and positive for a relationship when you can stay quiet, build relationship and interestingly enough, often the person you most want to help will end up coming to you and asking for advice.  And then you can give it to your heart’s content.  Voila!

This is Day 12 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Do you give unsolicited advice?  Have you tried these solutions?  I’d love to hear your feedback – just leave a comment below.

The post Day 12 – A Widespread Plague Part 2 (#31days) appeared first on Christy Largent.

Did you know that in the world of communication and relationships there is also a plague?  It is a plague that goes largely unnamed and unchecked – a plague that affects virtually every one of us.  Despite it’s alarming range, there are not many of us yet immune to it and its devastating effects.  Most of us have even been guilty, at some point, of not only being a carrier of this disease – but of actively passing it on to someone else!  What is it you ask?  The problem is the plague of giving unsolicited advice.

Are you a carrier?  Have you been infected?  Or have you been inoculated just enough to make you immune to it from others, but still wickedly powerful in your ability to spread its devastation?  Not sure?  Then read on…

Definition:  Unsolicited Advice is when you offer your opinions, suggestions or ideas to someone about something they are doing or planning, before they ask for your input.  I know most of us have excellent motives when we offer up these little truffles and tidbits of testimony.  But if you are brutally honest with yourself, you’ll recognize how frequently your unrequested suggestions are rebuffed or brushed away, not to mention met with defensiveness and ultimately rejection.  So, what’s the cure?

Ask:  What gives me the right?  This cure was found in the extremely helpful book by Doris Wild Helmering, Being Ok Just Isn’t Enough: The Power of Self-Discovery .  Ms. Helmering suggests that this is the first question you should ask before you open your mouth.

Ask yourself…What give me the right to tell my friend where to park as we’re circling the mall looking for a parking spot?  What gives me the right to tell my co-worker how to “more effectively” do the project he’s working on? Or how about this…What gives me the right to tell my husband how to trim the bushes?

Ooooh!  Got your attention on that last one didn’t I?  You probably responded – “But I have the right because it’s my yard too!”  And you would be correct.  You do have the right.  In my part 2 of this post, I’ll elaborate on how to process this – when you do have the right to give unsolicited advice.  The question becomes…should you?  I propose that when you don’t have the right, that is, it’s none of your business, you keep your mouth shut and your opinions to yourself.  But when you do have the right.  I also propose you ask yourself a few questions before you open your mouth and spout your opinion or suggestion.  Check out the next post for what those questions are…

This is Day 11 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Do you give unsolicited advice?

The post Day 11 – A Widespread Plague (#31days) appeared first on Christy Largent.

Key #2 ~ Follow:  Follow first with silence and then with open ended questions.  Think back to your favorite listener.  Let me ask you, does the person who came to mind give you lots and lots of space around your sentences?  Do they let you have a pause at the end of your thoughts?  I’ll bet they do.  That’s called following with silence.  That’s probably the main reason you think of them as a great listener too.

You can do this too.  During a conversation consciously be quiet and allow a space (I try for 3 seconds) to follow after the person you listening to says something.  A funny thing will happen when you do this.  Either they realize they have more to say – and say it, or they’re finished with their thought and they’re waiting for your followup.  Being an active listener – then they don’t speak after 3 seconds, you follow up with an open-ended question.  That is, a question that cannot be answered with a yes or no answer.  This will keep the conversation moving forward and they will feel heard.

Key #3 ~ Feedback: This is the final step you can do when you are an active listener.  You can give feedback by reflecting with your body and reflecting with your words.  Think of the concept of mirroring the person speaking.  They tilt their head, you tilt your head.  They lean right, you lean left.  Basically, you’re matching their movements.

Did you know that people like people who are “like themselves?”  Think of your best friends.  Aren’t they similar to you in many ways?  The same thing holds true with listening.  People like to engage in conversation with people who are “like them.”  Now, don’t be a dork!  This isn’t the game my 2nd grader played tonight at the dinner table where he mimicked my every word and behavior!  Just do it gently with your body and then with your words.  When they comment, “We’re going to Hawaii for our vacation.”  You can reply, “Oh, so you’re going to Hawaii, how exciting!”  This confirms for them that you are listening and interested.  You show you are interested by giving them this verbal reflection.

Focus, Follow and Feedback. Three simple steps to energize yourself towards Active Listening.  Try it and see what happens.  I guarantee, when you commit to this behavior, you’ll see deepened relationships and more productive communication.

This is Day 10 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Which of these 3 types of active listening behaviors are your favorite to use?  To be the recipient of?  I’d love to hear your thoughts. Please leave a comment below.

The post Day 10 – Active Listening: Following and Feedback (#31days) appeared first on Christy Largent.

Our conversation got off to a good start with a discussion of current events.  The talk moved to the problem of the Sandinistas in Nicaragua and in those days before the Iran Contra affair became known to all, it was natural to ask the Congressman what ideas he had for dealing with them.  When he gave his answer, I immediately piped up with, “But why do you think that would work when we’ve tried it before and it failed?”  He immediately leaned way back in his chair, crossed his arms behind his reclining head, swung his crossed legs up onto the top of his desk and fired back, “What do you think we should do?”  Clearly, he was not interested in my answer, nor was he receptive to anything I might have to say.  Considering I was just 20 and more than a little intimidated by this show of “manliness” I quickly responded, “I don’t know, you’re the Congressman.”

Needless to say, that was the end of that discussion and we moved on to other topics and the meeting was over not long after.  What happened there was a beautiful display of how NOT to listen.  Congressman Kemp’s dramatic body language put form to his feelings.  He had no interest in meeting with us or hearing what we had to say.  So since he couldn’t say that to his scheduler, he dramatically let us know we needed to get moving.

So, how do you avoid the same mistake in Listening?  I believe there are 3 key things you can do to be an active listener.  Focus, Follow and Feedback.  Today we’re going to look at how to focus.

Key #1:  Focus ~~ Focus with your body first and then your mind.  This is how you do it:  Uncross your arms and legs.  If you are sitting, lean slightly forward, about 7 degrees forward. When your body is open and you’re tilted slightly forward towards the speaker, it conveys you are interested in what the other person has to say.  This posture also helps you focus your mind on the immediate conversation. Your mind will be less likely to wander to your grocery list, or who is picking up the kids from school, or what you are going to do with that problem employee.  Instead, you’ll be laser focused on the conversation.  Note:  do not do this forward lean if you are standing — people will move away from you because you’ll be invading their space.

Oftentimes people are resistant to truly focusing during a conversation and will instead, take the opportunity to multitask.  What’s so interesting is that just this past week, research has emerged that Multitasking actually Damages Your Brain!  Yes! Can you believe it?  You can read more about it here.  When I saw this article, I recommitted to focusing more intently, especially during conversations.  Check back on tomorrow for part 2 on active listening.

This is Day 9 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

How about you?  Do you focus when you are listening or are you a multitasker?  I’d love to read your comments below!

The post Day 9 – Active Listening: Focus (#31days) appeared first on Christy Largent.

And do you know, his behavior problems “magically” disappeared, and she ended up having a great year…with the whole class.  You see, she had the same conversation with each student, and they all rose to her vision and expectations for them.  In the business world, we call this using Praise, Rewards and Recognition to develop your people.  At home, I call it helping myself stay sane.  Do you realize people respond to your expectations?  In study after study, scientists have observed the power of positive expectations. So whether you need this technique at home or work or both, let’s take a look at how you can bring out the best with positive expectations.

Praise:  Look for positives and respond.  Once, while I was doing a training in Arkansas, a supervisor from the Little Debbie factory raised her hand and said, “My workers are working hard at a difficult and repetitive job on an assembly line.  I always like to catch ’em doing something right!”  You can bet she had motivated and empowered workers.

In order to come across as authentic with your praise, makes sure it is both sincere and specific.  People believe you are sincere with your praise when you are specific.  For example, if you tell your employee, “I really appreciate you.  I know you’ve put in a lot of extra time on this project and I appreciate it.  Thank you for your hard work and your attention to detail.”  Your employee will be energized and motivated to do even more.  And I must add, with certain employees, a letter spelling out this praise will be most highly valued of all.

We know people work harder for praises than raises.  Most importantly though, they will know you sincerely appreciate them…you told them so with Praise.

Recognition and Rewards:  Create an environment for people to look good!  When you walk in the door of the Arbonne International headquarters, almost the first thing you see is a huge wall filled with pictures of top achievers in the company.  These achievers are recognized for their accomplishments.

Focus positive attention on the quality of work and keep it there.  My 5th grade daughter is intensely focused on getting all her homework finished on time, and finished perfectly so she can participate in her teachers’ “Friday Rewards”.  And the even bigger goal is the “Perfect week, Perfect month” reward.  And on top of that, each test holds the potential of receiving a “Big Cookie” for a 98% or higher on the test.  Her teacher has tapped into the power of recognition and rewards for her 4th and 5th graders.

There are all kinds of way you can incorporate Praise, Recognition and Rewards into your communication life.  If you’re short on ideas, I recommend a book called The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance by Adrian Gostick and Chester Elton. It’s loaded with great ideas you can implement immediately both at work and home.

This is a perfect time to re-commit to the power of positive.  Love the people in your life this way.  They will thank you and both morale and satisfaction will soar.  And a brand new resource to help you stay positive is Crystal Paine’s (Money Saving Mom) Choose Gratitude: Blessings Journal. There’s nothing like focusing on the good to help you stay positive.

This is Day 8 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Do you find it easy to focus on the positive this way?  What are some good ways you have given praise, recognition and rewards?

The post Day 8 – The Power of Positive (#31days) appeared first on Christy Largent.

Quiz:

1. Has anyone ever told you they “didn’t know how you would take it,” so they avoided telling you important information until after the fact?
2. Do you have difficulty giving people a second chance, because you expect perfection the first time?
3. Have you ever brought up something someone said a long time ago and used it in a current conversation to make your point?

If you answered yes to any of these questions, read on for a reminder of the elements required for a safe and healthy garden that fosters powerful communication.

Soil – Authenticity.  How authentic are you?  Are you the same person regardless of the situation?  As a leader, do you operate the same way with your staff as you do with your peers?  Do you share your own struggles and challenges with your team or do you create a façade of of perfection?  If you struggle with showing your true self, then you need to focus on being Authentic.  It’s the foundation.

Water – Give Grace.  Grace means “Undeserved favor performed out of your good will.”  Do you give others the benefit of the doubt or do you wait for them to flub up so you can point out their error?  Do you choose to give people second chances?  This doesn’t mean you have unhealthy boundaries.  It’s just you accept that people are flawed, and you’re willing to allow them to be less than perfect, and maybe even help them recover when they have failed.  Healthy environments require finding ways to give grace, just like water, daily.

Fertilize – Encourage Communication.  When you encourage communication, people feel safe talking with you.  They know conversations are confidential.  They know you listen for meaning, not just to gain information to use later.  You also recognize that sometimes people just have to verbally process in order for them to synthesize the information they have received.  You are also willing to share of yourself.  You’re not closed and unwilling to reveal yourself to them.  Communication flows both ways.

Making sure to include these elements into your everyday environment is hard work.  But it’s worth it when you begin to see your relationships blossom and grow strong so that that not only will they withstand life’s stresses but will flourish in the midst of them.

This is Day 7 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

What kind of communication environment are you cultivating?  Are you intentional with any of these 3 key elements?  I’d love to hear your experiences.  Just leave a comment below.

The post Day 7 – Flourish (#31days) appeared first on Christy Largent.

Monotone Mary – Mary never gets very excited about anything.  Her pitch rarely varies more than a few levels in either direction and her volume stays specifically just below the medium level.  When she talks, it’s easy to forget what she said immediately after she says it because everything sounds the same.  You have to guess what’s most important to her because there’s no emphasis in her speech.  She’s kind of like that recorded message at the airport that warns you not to leave your baggage unattended.  Easy to ignore and relegate into background noise.

Sarcastic Sam – Sam’s the master of double meanings.  When he asks a question or gives a comment, the thick sarcastic tone usually causes you to doubt how he wants you to answer.  Sam thinks he’s funny because of his sarcastic “wit” but his negative commentary is very wearing.  In meetings, he’s free with inflection laden suggestions, usually at the expense of another.  When he’s confronted about his comments, he always denies he said anything wrong. And let’s face it, technically, the words were fine; it was the sarcasm suffocating them that stopped productive communication.

Excitable Ed — Ed is always excited about everything!  You hear him before you see him!  There are lots of exclamation points in his delivery!  His volume is as high as his energy!  He emphasizes various words to make his points, and there are a lot of points to make!  He tends to be positive, but hasn’t come to understand that too much of a good thing is too much!  He makes you tired.  You tune him out because it’s ALL! TOO! MUCH!!

Conversational Callie – Callie is a master communicator.  She uses a variety of pitches and volumes when she speaks.  She draws you in.  Her lower and slower tone of voice attracts your attention…and then she delivers her message with power and humor.  She knows that variety is truly the spice of life, and when she speaks she harnesses that variety so you stay engaged.  Rarely does she speak with sarcasm, so if the joke is on someone, it’s on herself.  You like being around Callie because she uses her tone to build up others and strengthen her message.

I hope these examples have reminded you of what kind of tone can be most effective.  Notice your own tone, and ask yourself if you are communicating the way you really want to, or if you’ve fallen into bad habits.

This is Day 6 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Which of these do you think you most closely resemble?  What are some ways you can become more like Callie?  I’d love to hear your comments, just leave them below.

The post Day 6 – Create Your Perfect Voice Part 2 (#31days) appeared first on Christy Largent.

It was as if I were speaking with a 10-year-old excited about her first trip to Disneyland.  Breathy.  Fast. High pitched. Run-on sentences.  Yikes!

The way you say something has even more impact than the words you speak.  (I’ll do a post about the non-verbals later in this series.)  Your delivery will either make or break your communication.  God gave you the vocal chords and physical realities you are working with – it’s up to you to work with these and hone your voice into a melodious instrument.

Here are 3 main areas to develop in order to be a powerful communicator:

1.     Volume – The amount of sound that is produced

Too loud:  You hear Larry Loud from clear across the room.  Oblivious to being obnoxious, he thinks louder is better.  Maybe he has a hearing problem.  Or maybe he’s just excited. Or maybe he just wants everyone to notice him.  Regardless, too loud is just plain wrong.

Too soft:  Sally Softie looks and sounds like she is wrapped in pink cotton.  She whispers her thoughts as if she’s afraid of your response.  She never notices how hard you are straining to hear her words, or that you eventually just give up in frustration and start nodding your head looking in vain for a way to escape the conversation.  Too soft hurts too.

Just right:  Just right Janie is very aware that different situations require different volumes.  She will raise her voice for impact or lower to attract interest.  She knows that volume is a tool that works best when it is varied.  She makes sure to have a nice mixture of both loud and soft and that each is used both skillfully and appropriately.

2.     Pitch – Pitch is technically defined as the “rate of vibration of the vocal folds”

Too high:  The more vibrations the higher the tone.  And a higher voice is frequently discounted or minimized as being too “childlike” to be of value.

Too low:  A lower tone is commonly recognized as more competent and knowledgeable.  Although we women may want to sound like Lauren Bacall, for most of us, that won’t be an option. People who have super low voices can be perceived as being too sexual and not serious.

Just right:  Find your natural spot.  If it’s in the upper middle range, go lower.  Lower voices are perceived as voices of authority, so it’s in our best interest to make an effort to modulate our pitches so that they are still natural, but as low as feels comfortable.  Aim for the lower middle range.

3.     Rate – How fast or slowly we speak

Too fast:  Super excited and young and happy.  Think of your kindergartener spilling the beans about an upcoming birthday party the minute he gets in the car after school.  Too fast minimizes the value of your information.

Too slow:  One word.  Boring.  Slow and steady is a good formula for saving money, it’s the kiss of death when speaking. Even though slow speech can indicate thoughtfulness, be careful about going too slow.

Just right:  We normally speak at about 125 words per minute.  Audio books are about 150-160 words per minute (they have to keep your attention) and auctioneers are off the charts at double that.  Just right is somewhere between 110 and 150 depending on the situation.  As with the other elements, keep it appropriate and you’ll be in a good spot.

The best way to find out how you are doing in these areas is to record yourself and listen back.  Once you get over the staggering “yuck” of listening to yourself, you’ll get some helpful insights into where you can tweak things to become a more powerful communicator.

This is Day 5 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Which of these areas do you need to work on to become a more powerful communicator?

The post Day 5 – Create Your Perfect Voice (#31days) appeared first on Christy Largent.

This is a throwback for sure (remember when Andre Agassi had hair!)…but is it still true?  We could debate this idea for eons, but when all is said and done, the bottom line is that our image plays a powerful roll in how we interact with others.  My guess is that most of you reading this would really like to create a positive and professional image whether you are CEO of a large corporation or CEO of your home.

With that in mind, if you want to be perceived as a powerful communicator, here are 3 key suggestions:

1.  Be clear.  Ambiguity may have it’s place in poetry or novels, but for interpersonal communication ambiguity leads to mis-understandings.  If you want something accomplished, say it in terms that are clear and definite.  Don’t beat around the bush.

Unclear:   “I could sure use some help around here.”

Clear:  “Please clear the table, put the dishes in the dishwasher and take out the trash.”

Ask:  How can I make my conversation clearer?

2.  Be concise.  There’s nothing worse that someone who rambles on and on and on and on and… well, you get the picture.  Sometimes we ramble because we are nervous about getting an answer we don’t want.  Just spit it out.

Rambling:  “If it’s possible, and you’re not too busy, and I know you really have a lot to do, but I could really use your help, if you could just take a sec and look at this project and see if I’m on the right track, because it’s the first time I’ve done anything like this, if it’s not too much trouble.”

Concise:  “Do you have 5 minutes?  There’s a project I’d like to get your input on.”

Ask:  How can I be more concise?

3.  Be committed.  Don’t hedge.  A hedge, according to Phyllis Mindell, a recognized expert on women and language, is when you “hide behind words, refuse to commit oneself.”  Women tend to do this more than men. These words don’t add meaning, they just add to the sentence – in an effort to soften the sentence.  When you commit to clear, concise communication, you will be able to omit these.

Hedging:  “Well, I would really like us to start the meeting at 8:00am, if it’s not too inconvenient for everyone.”

Committed: “The meeting starts at 8:00am, and I expect everyone to attend.

Ask:  What words can I omit and still retain the meaning?

It’s not easy to speak with clarity and intention.  I want to encourage you to put these 3 ideas into practice and see if you get better results.  I know you will enjoy creating a positive, professional communication image.

This is Day 4 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question: What do you think about this?  Do you believe it will work? Have you tried any of these before and if so, what were your results?  I’d love your feedback! You can comment below.

The post Day 4 – Your Communication Image (#31days) appeared first on Christy Largent.

Sometimes people say charisma is something you’re either born with or you’re not.  I think it’s even simpler that that. Yes, it may be easier for some people, but the reality is that most people who are perceived as having charisma do certain things that create that perception.

So, here are my Top 5 hallmarks of a charismatic person:

1. Confidence.  They don’t apologize for being themselves.  They embrace it.  They don’t think they’re too short, too tall, too fat, too thin, too bald, too much hair, too old, too young.  They’ve stopped all that nonsense cold.  Charismatic people know that the best version of me, is me!  So they embrace it.  And then they own it.   Confidence is contagious.  That’s charismatic.
2. Ask questions.  One of the most noticeable attributes of a charismatic person is that they make you feel like you are special.  They are really INTO you.  They don’t just rattle on about how awesome they are, they focus on you and ask you questions about yourself.  .  They ask open ended questions (more on that in a later post) and wait eagerly for your answer.  Get really good as asking questions.  That’s charismatic.
3. Listen well.  Another striking quality of charismatic people is how well they listen.  When you are talking, they are not busy formulating answers or thinking of the next question (remember, they are confident), instead they are 100% focused in on you as you answer their question.  They listen for ways to connect and relate.  Become a good listener.  That’s charismatic.
4. Have something interesting to say.  A key element of a charismatic person is how they seem to always have an engaging tidbit to share.  They pay attention to the world, and people are interested in their observations.  They read books, blogs, and newspapers.  They listen to podcasts and radio and even occasionally go to movies or watch TV.  So when it’s time to talk, they are interesting.  That’s charismatic.
5. Laugh at yourself.  Don’t take yourself so seriously!  Charismatic people understand the power of laughter and the first joke is always on them. So learn how to be funny and start with yourself.  Look for the humor in daily life and share.  Everyone loves to laugh, and charismatic people lead and leave with laughter.  That’s charismatic.

Can you tell that the magic secret to charisma is really,  Seek to be interested more than interesting.  That’s it.  That’s the secret.  All these things I’ve listed are really ways to show you are interested in others.  Simple. Easy to practice.  You can do it.  That’s charismatic.

This is Day 2 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  What do you think makes someone charismatic?  I’d love to hear your thoughts.  Please leave your comments below.

The post Day 3 – How to Be Charismatic…Hint – it’s not what you think it is (#31days) appeared first on Christy Largent.

Not only were we 2 of the most “seasoned” mothers, at that roundup, ahem, but despite the height of that shoe heel, we were also kindred spirits.  Over the intervening 6 years, I’m happy to say my first impression of Maureen was spot on.  She is darling. She is definite. She is daring!

The statistics say we have about 7 seconds to make a first impression.  How are you doing?  Maureen did a lot of things right to create a positive first impression with me.  She’s a business owner and she knows the power of impact.  Here are a few things you can do to get off on the right foot. Ahem.

1. Stand up straight and smile.  There’s something about a smile that invites a positive response.  You immediately signal you are friendly and open and ready to start something good.
2. Stick out your right hand, say your name and give a nice handshake.  You can almost never go wrong by initiating the handshake.  In our American culture, a handshake is a universal clue that you want to get the conversation started.  (More on handshakes in a later post.)
3. Lean towards the person you are meeting.  Sheryl Sandberg had it right when she said “Lean In”.  Your body will send your message of interest loud and clear before you even say a word.
4. Look them in the eye.   As I’m training my kids how to meet new people, the hardest thing for them to understand is the power of looking the other person in the eye.  They want to hang their head and mumble. Each time I force gently encourage them to lift their head and look the other person in the eye as they are introducing themselves.
5. Speak up.  When you say your name, say it clearly.  Nothing is worse than having to ask, “What was your name again?”  Make sure that as you introduce yourself you are projecting your voice towards them.

The bottom line is that creating an awesome first impression is a lot easier than you might think.  It’s really all about the other person.  When you ask yourself, “How can I give them what they need so they feel comfortable entering into a conversation with me?”, you’re on the right track.

Interesting, isn’t it. When we take our eyes off ourselves and put them on the other person, we’re bound to win.  Oh, and some awesome shoes will always help too.

This is Day 2 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  What do you do intentionally to create a positive first impression?  I’d love to hear your thoughts.  Just leave a comment below.

The post Day 2: First Impressions (#31days) appeared first on Christy Largent.

So often I hear women, even famous and powerful women, minimize their impact by the way they talk or the words they use.  So, for the next 30 days we’ll explore what you can do to be confident and competent as a communicator.  What you can do to be taken seriously, and have your message heard.  In short, how you can become a more Powerful Communicator.

The funny thing is, that as you become more confident and competent as a communicator, my hunch is that you will also become more confident and competent as a woman!  Bonus!

So as we look forward to these next 31 days, think about what communication struggles you would like help with and let me know.  Leave me a comment or shoot me an email if you want to remain anonymous.  I have some hot topics in mind, but I know you’ll have some awesome suggestions too.

It’s going to be fabulous!  Let’s get going!

Click the links below to view the rest of the 31 Powerful Communication Skills for Women Posts:

Day 1 – Introduction

Day 2 – First Impressions

Day 3 – Charisma 101

Day 4 – Your Communication Image

Day 5 – Create Your Perfect Voice

Day 6 – Create Your Perfect Voice-Part 2

Day 7 – Flourish

Day 8 – The Power of Positive

Day 9 – Active Listening Part 1: Focus

Day 10 – Active Listening Part 2

Day 11 – A Widespread Plague Part 1

Day 12  – A Widespread Plague Part 2

Day 13 – How to Squash the Negativity Bug

Day 14 – How to Say No. Nicely Part 1

Day 15 – How to Say No. Nicely Part 2

Day 16 – Dealing with Difficult People

Day 17 – Dealing with Difficult People – Part 2

Day 18 – Dealing with Difficult People – Part 3

Day 19 – Shine

Day 20 – Power Phrases

Day 21 – Pass the Honey Please

Day 22 – Know, Like and Trust Part 1

Day 23 – Know, Like and Trust Part 2

Day 24 – Mama Knows Best

Day 25 – Becoming a Master Communicator

Day 26 – Communicating L.O.V.E.

Day 27 – How to Say It – Giving Feedback

Day 28 – How to Take It – Receiving Feedback

Day 29 – Live Generously

Day 30 – Your Communication Style

Day 31 – Why Are Work Working At All This Stuff Anyway?

The post 31 Powerful Communication Skills for Women (#31days) appeared first on Christy Largent.