Passive Communicator – “A reluctance and/or inability to confidently express what you think and feel.”

This person is quiet, shy and rarely says what they really think or feel.  They will keep their thoughts to themselves, often taken extreme amounts of time to think about what they will say before they say it.  They expect you to read their minds since they have limited body language and facial expressions.

My favorite story about passive communicators happened when I was speaking in Minot, North Dakota.  I had a group of 40 women in my “Powerful Communication Skills for Women” class.  The majority of them were of Scandinavian descent. (Internal processors and typically passive communicators.)  Throughout the day, I was getting basically no visible response from them.  I would say something funny and they would crack a slight smile or nod their heads.  As someone who gets their energy from other people, all day long I was giving myself pep talks, reminding myself that they were engaging on the inside, even if I couldn’t see much of a spark on the outside.  At the end of the day I was shaking hands at the door saying goodbye.  One after another of the women told me how much they loved the class.  One woman generously proclaimed, “This was the best class I’ve ever attended.”  “Oh, thank you,” I replied. “Yes,” she continued, “My favorite part was how you got us all so involved!”  Inside my head, I was screaming, “When? I missed it!”

That’s a funny story, but it illustrates the difficulty others can have with passive communicators.  Because passive communicators tend to keep everything inside, others can be at a loss to know their real feelings.  They are also very good at using passive aggressive manipulation to get what they want.  (I think passive-aggressive behavior is a post for another day.)

Aggressive Communicator – “Intimidates, demeans and degrades another person – behavior that results in a put-down, causing defensiveness and hurt.”

You’ve meet these aggressive communicators.  They are intent on getting their way and letting you know it.  The classic aggressive communicator can be found on the school yard – we call him a bully.  Or maybe she’s the one in your daughter’s peer group who is the dominate force.  She tells all the other girls what they should do and how they should do it.   An out of control aggressor uses their threat of anger to manipulate those around her.

The Aggressive Communicator uses their body language with their hands on their hips, their fingers pointing at you (while they shake their hand) and the scowl on their face to get their messages across.

Assertive Communicator:  “Confidently express what you think, feel and believe.  Standing up for your rights while respecting the rights of others.”  

You love these people.  They know what they want and they share it assertively.  When you finish a conversation with this assertive person, you feel great!  Encouraged and energized because you have been on the receiving end of healthy, life-affirming communication.

So, which kind of communicator are you?  By nature, most of us fall into either passive or aggressive.  Most of us have to learn how to be an assertive communicator.  It helps if your family of origin used good, healthy communication.  But even if they were too far on either end, you can learn to communicate assertively.

This month of October I’ve given you 30 specific ideas on how to be most effective with assertive communication.  I hope you will take these ideas and move yourself into the assertive category.  Your friends, family and co-workers will thank you and you’ll be empowered knowing you can use these tools to create a life of strong, active and relationship building communication.

This is Day 30 of 31 Days of Powerful Communication Skills for Women.  You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Which category do you fall into?  What challenges have you experienced with your own natural style?  How have you worked around your style to get better results?  I’d love to hear your stories and comments.  Please comment below.

The post Day 30 – Your Communication Style (#31days) appeared first on Christy Largent.

In answer to my opening question, “Why are you here today?” an older man in the back row raised his hand.  As I called on “Bud”, I took a quick inventory.  I noticed the deeply etched lines of discontent framing his down-turned mouth.  His oversized hands were rough and callused and the wrinkles in his khaki work shirt mirrored those scored across his timeworn face.  As he stood, he placed his hands on his hips, thrust out his chest and loudly proclaimed, “Well, I’m the difficult person, and I’m here today to find out what you’re teaching, so when the people I work with try it on me, it won’t work!”  Hmmm….at least he was honest!

Does “Bud” sound familiar to you?  Difficult People.  Over the next few days I’m going to give you some suggestions for dealing effectively with them.  I’m going to help you bring out the best in  yourself first, then them, and even help you diffuse difficult interactions no matter who’s at fault.  Let’s get started with a few questions.

When you encounter a difficult situation with a difficult person, ask:

1.  Will this matter 5 years from now?  How often have you reacted to something in the moment only to realize later that it really didn’t matter in the big scheme of things?  Yet your reaction left disrupted relationships and hurt feelings.  Before you react, stop.  Take a deep breath and ask yourself this perspective reminding question.

2.  Who is getting the power here?  Sometimes, believe it or not, these difficult people just want to throw the behavior, words, attitude out there to see how we react.  (Interestingly, it’s the same thing my 10 year old does when she wants to see me jump!)  When I take the bait, I’m giving them what they want.  How about recognizing my reaction really gives them the power. Instead, let’s stop, and…

3.  How Can I Respond with the unexpected?  When I was verbally accosted at the gas pump last week by the oversized 40-year-old-surfer-dude on his way to the lake, I just laughed.  Based on his aggressive words, I’m sure he was looking for an argument.  But the whole situation was so ridiculous, laughter was my only possible response.  It stopped his aggression and I was left feeling slightly bemused rather than depleted by the incident.

Interestingly, these questions and behaviors are much easier to do with people you don’t know.  I think that’s because we’re so much more invested and connected with those in our close circle.  It’s that double whammy – we do what we don’t want to with those closest to our hearts!

So try these ideas out on your family and co-workers and see what happens.  I’ll love to hear your feedback.  Check back tomorrow for another set of strategies for dealing with difficult people.

P.S. Happy Birthday Dad!  75 Years Young.  And through the years when I’ve sometimes been the difficult person, you keep on being the most awesome Dad.  I love you!

This is Day 16 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

Question:  Which of these are you interested in trying?  Please leave your comments below.

The post Day 16 – Difficult People – Strategies & Solutions (#31days) appeared first on Christy Largent.

2.  The Priority No.  This is the one you use with your boss.  When she comes running to you and asks you to drop what you’re doing and get to work immediately on this newer, higher priority project, here’s what you do.  Calmly pull out your list of priorities (discussed with and approved by your boss at the beginning of the current week), and ask her which of these other, prioritized items, she would like you to take off the list so that you can add her new priority project.

This little ploy will remind your boss that you are working off a priority list, and will either cause her to a) go find someone else to do the job – someone who is not working off a priority list, or b) re-think and re-assign the planned-on projects.  Either way, you in a good spot because you’re sticking to the projects as planned, and you won’t get penalized later for not finishing your priority list.

The one thing the Priority No requires is…yes, you guessed it…Priorities!  Even if you work in an environment where priorities are not discussed – or things are unorganized and randomly worked on, you personally, need priorities.  Take this opportunity to review what you are doing and make sure you are on track to reach your goals.  In order to reach your goals, my guess is that you’ll need to set priorities.  I love this method of saying no because it always pulls me back to what’s really important.  Now, I just have to remember to use it!

3.  The Full Plate No.  This is the one you use with your friends and co-workers when they want to rope you into another “good cause” for which you really don’t have time.  For example, for the past 5 years you have enjoyed organizing the office holiday party. This year, however, you have begun taking night classes and you are too overloaded to organize the party.  So, when they ask you about organizing the party again this year, you simply say, “Thank you for asking, however, my plate is really full right now, I’m going to have to pass on organizing the party this year.”

Notice how simple this is!  No long list of reasons or excuses, just a simple “no thank you.”  It’s a clean and simple get-away, and leaves everyone feeling positive.  This Full Plate No leaves you feeling empowered as you draw clear boundaries, and leaves the other person impressed you were able to clearly express your desires.

If saying No is a difficult area for you, I want to recommend a fabulous book by Lysa TerKeurst called The Best Yes: Making Wise Decisions in the Midst of Endless Demands. This is a terrific, practical, best seller by one of my favorite women.  Lysa dives deeply into this topic and give you practical strategies you can put in place to make sure you are living out The Best Yes!

This is Day 15 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

I hope you’ve enjoyed these techniques to help you say No.  I’d love to hear your experience.  Please leave your comments below.

The post Day 15 – 3 Ways to Say NO, Nicely. Part 2 (#31days) appeared first on Christy Largent.

Have you heard any of these phrases lately?  Negative, energy sucking, relationship tearing, and motivation zapping phrases seem to be all the vogue.  And it’s kind of hard not to be negative when you read the paper, listen to the radio and watch the news.  Holy cow!  Have things in this world ever been worse?

I’m going to suggest 3 simple ideas to keep you from letting that negativity bug get you down.  They are simple.  But they work.  Let’s take a closer look.

1.  Commit to yourself not to be one of the negative ones in your environment.  This is easier said than done, but “NO NEGATIVE” should be your internal command.  When you’re tempted to chime in to a negative discussion or make a negative comment, remind yourself of your commitment.  You can either say nothing or better yet, reframe it so you have something positive to say.

2.  Determine you will look for the good in every situation.  It’s amazing how this small choice can change your outcomes.  I think my Dad is a great example of someone who finds the good in every situation.  In 2003 he was diagnosed with stage 2 colon cancer.  Surgery removed all the cancer, but his physicians recommended chemotherapy.  As he was sitting in his home office on the morning of his first treatment, my Mother asked if she could do anything to help him get ready.  With a bright voice and shiny eyes, my Dad replied, “I don’t think so.  I’ve got the new Clive Cussler book I’ve been wanting to read and the brand new Straight Ahead Big Band CD I’ve been wanting to listen to.  You know, I’ve never done anything like this before.  I think this could be kind of fun!”

Yes, that’s right, FUN.  Wow!  What an attitude.  Before you say, how ridiculous to be so positive and light hearted about something so serious, stop a minute and think.  No matter the outcome, wouldn’t it make your time pass more enjoyably if you had a positive outlook rather than a negative one?  And study after study shows the importance of a positive outlook on outcomes.  Interestingly enough, today my Dad is a fit, healthy 75.  Better than before and cancer free.  I’m thankful.

I know many people do have negative outcomes even with a positive outlook.  I have a friend who just lost her father to cancer, and I don’t know of anyone who had a more positive spirit and deeply felt faith.  Bad things happen. But the idea here is to look for the good no matter how bad the situation.  It will benefit you and others.  And who knows, it might even positively affect your outcome.

3.  Get back on the positive wagon.  We all succumb to negativity at one time or another.  So the real success comes in recommitting yourself to a positive outlook so you can have a life of joy.  If there’s a deeper problem and you find yourself living in negativity, I’d encourage you to get to a health care provider ASAP so you can get some help climbing out of the pit.  Go for a walk, listen to some favorite music, jump on the trampoline with your kids.  Do what you can to jump back on that wagon.  Life is too short to spend it bound in negativity.

This is Day 13 of 31 Days of Powerful Communication Skills for Women. You can read all of my #31Days posts here. And check out The Nester’s #Write31Days blog for other great 31 day series.

I hope these will help you when you find yourself tempted to get negative.  Question:  How do you overcome negativity? I’d love to hear your comments – just leave them below.

The post Day 13 – How to Squash the Negativity Bug (#31days) appeared first on Christy Largent.

1.  Be intentional with your input.  What are you allowing into your mind?  From the newspaper you read first thing in the morning, to the talk radio at lunch, to the TV Shows you consume with regularity each evening, everything matters.

Garbage in = Garbage out is very true.  Instead of 3 hours of TV a night, turn the TV off and pick up a book.  Or better yet, turn the TV off and go for a walk while listening to a book on your mobile device.  www.audible.com,  www.audiobooks.com and your public library are all excellent resources.

One thing successful leaders share is a passion for learning. Creating a consumption plan, and inputing only what will cause you to move forward towards your goals is a huge step of intentionality.

One of the best things I have done this year is listen to www.dailyaudiobible.com (almost) every day.  Hearing truth spoken over me daily has inspired and grounded me during this year of change.

2.  Recognize the power of neuroplasticity.  Your brain can change.  In fact, the latest science shows that you can keep changing your brain until you die.  That’s great news for those of us on a growth trajectory.  Never underestimate what you can do when you tap into the power of neuroplasticity.

3.  Avoid negative input. This is a huge one!  Tom Ziglar, son of Zig Ziglar the great motivator and trainer, put it this way, “What you feed yourself determines your appetite”.   When you feed your mind negative input, you actually begin to demand more and more negative experiences.  That’s because we alway want to be right, so we create the negative reality that reinforces what we have told ourselves, all so we won’t be wrong.  Simple, right?

I challenge you to stop ALL negative self talk.  When you catch yourself saying negative things to yourself like, “I’m just always late”, immediately stop and re-frame the sentence into the positive.  It might sound like this;  “In the past, I was sometimes late, but now I’m becoming more and more on time.”  Do you hear the difference?  I challenge you to start reframing your negative.  I promise you’ll love the difference it will make in your life.

4.  Physically feed yourself the good stuff.  If you are frustrated with foggy thinking or forgetfulness, or if you don’t sleep well or find yourself depressed, the first thing you can do is modify your diet to a brain healthy diet. Dr. Daniel Amen in his groundbreaking The Amen Solution: The Brain Healthy Way to Get Thinner, Smarter, Happier and Dr. David Purlmutter in his mind-bending Grain Brain: The Surprising Truth about Wheat, Carbs, and Sugar–Your Brain’s Silent Killers along with Wheat Belly: Lose the Wheat, Lose the Weight, and Find Your Path Back to Health author Dr. William Davis have done extensive research into the effect of food on our brain chemistry.  These books will open your eyes to optimum health like no other books I’ve ever read.

Eating lots of organic veggies and grass fed meats with a little fruit will dynamically nourish your brain. Eliminate the grains, sugar, dairy and processed foods, and watch your symptoms clear.  A 30 day trial will give you amazing insight into your body.  I’d love to hear your results!

5.  Practice, practice, practice.  You know what you want, now get busy and practice to make it a reality.  The more you do it the right way, the better you get.  Just like Tiger Woods will only practice a correct shot, when you practice the right way of thinking, positive progress will become natural.  In fact, it will kind of be like…magic!

Question:  Which of these areas are the biggest challenges for you?  Which areas are the easiest? Please share with us your stories.

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